Terms & Conditions

These Terms & Conditions apply to all Postmatic services, including postmatic.id, the sign-in pages (auth.postmatic.id), the workspace (workspace.postmatic.id), and the documentation (docs.postmatic.id).

The following documents are also part of this agreement: Terms of Service, Privacy Policy, Cookie Policy, and Data Deletion.

If you do not agree with these terms, please do not use Postmatic.

• Postmatic has no minimum age.
• If you are a minor under applicable law, you must have your parent's or guardian's consent before signing up. Your parent or guardian is also responsible for how your account is used, including token purchases.
• If you sign up on behalf of a business or company, you confirm that you are authorized to act for it.
• You have not been banned from our services because of a previous violation.

• Provide accurate sign-up details and verify your email. You can also sign in with your Google account.
• Keep your password private and do not share your account. To work together, invite team members instead.
• You are responsible for all activity in your account. We are not responsible for losses caused by sharing your password or account with others, or by not keeping them secure.
• One account can manage more than one business.
• If you think someone else is using your account, change your password right away and contact us at team@postmatic.id. You can also review and end sign-in sessions on other devices from your Profile page.

Postmatic is pay as you go. You buy Postmatic Tokens, and tokens are used when you run certain features, such as creating images or content with AI. The number of tokens each feature uses is shown in the app.

• Prices, admin fees, taxes, and any discounts are shown before you pay.
• Payments are processed by our payment partner, Midtrans, using the available methods such as bank Virtual Account transfer or e-wallet/QRIS.
• Complete your payment before the deadline shown. Unpaid orders are canceled automatically.
• Tokens are added to your account automatically once payment succeeds. We also email you an invoice.
• Token prices and the number of tokens each feature uses may change. Such changes do not reduce the tokens already in your account.
• Postmatic Tokens do not expire. They stay in your account for as long as it is active, but are forfeited if the account is deleted or disabled for a violation.
• Tokens cannot be exchanged for cash or moved to another account.
• Bonus tokens, promotions, and referral codes follow the terms of each program. We may cancel bonuses obtained through fraud.

Because tokens can be used as soon as they are bought, token purchases are generally non-refundable.

We will help if something went wrong on our side, for example if you were charged twice or your tokens did not arrive after a successful payment. Contact us as soon as possible at team@postmatic.id with your Order ID and proof of payment. If our check confirms an error, we will add the tokens you should have received or refund you through our payment partner.

• Ours: the Postmatic app, code, design, brand, and logo belong to PT Haystudio Technology Solutions. You may not copy or use them without our written permission.
• Yours: the business data, logos, product photos, and other material you upload remain yours. You give us a limited permission to store and process them, only to run the service for you.
• Created content: you may use the images and captions Postmatic creates for you for your business, including commercial use. We do not claim ownership of them. Because they are made with AI, your results may be similar to other users' results, and we do not guarantee they can be registered or protected as intellectual property.
• You are responsible for making sure the material you upload and the content you publish do not infringe anyone else's rights, such as copyright, trademarks, or rights over a person's photo.
• If you send us suggestions or feedback about Postmatic, we may use them to improve the service without any obligation to you.

• Use Postmatic for illegal activities, including fraud and gambling.
• Try to hack, break into, disrupt, or overload our systems.
• Upload viruses, malware, or other harmful code.
• Get around usage limits, token calculations, or the payment system.
• Reverse engineer, copy, or automatically extract data from the app without permission.
• Resell or rent out access to Postmatic without our written approval.
• Create fake accounts, impersonate others, or abuse promotions and the referral program.
• Create or share prohibited content, as described in the Terms of Service.

We may limit, suspend, or disable accounts that break these Terms & Conditions, the Terms of Service, or the law. For minor issues, we will try to warn you first. For serious violations, such as fraud, illegal content, or disrupting our systems, we may disable the account immediately without prior notice.

You can stop using Postmatic at any time and ask us to delete your account. See Data Deletion for how.

• Postmatic is provided as is. We work hard to keep it running well, but we cannot guarantee it will always be free of interruptions or errors.
• We do not guarantee specific marketing results, such as sales, followers, or engagement.
• We are not responsible for outages, rule changes, or actions by third-party platforms such as Facebook, Instagram, LinkedIn, or our payment partner.
• We are not responsible for indirect losses, such as lost profits, revenue, data, or business reputation.
• We are not responsible for delays or failures caused by events outside our control, such as natural disasters, internet or power outages, cyberattacks, or government action.
• To the extent the law allows, our total liability for your losses is limited to the amount you paid us in the 3 months before the event.

The limits in this section do not reduce any rights you have under applicable law, including consumer protection law.

If someone makes a claim against us because of content you uploaded or published, or because you broke this agreement, you agree to take responsibility for that claim and to cover the losses it causes us.

This agreement is governed by the laws of the Republic of Indonesia.

If a dispute arises, we will first try to resolve it through discussion. Please contact us at team@postmatic.id. If no agreement is reached within 30 days, the dispute will be settled at the Sleman District Court (Pengadilan Negeri Sleman), Indonesia.

• If any part of this agreement is found to be unenforceable under the law, the rest stays in effect.
• If we do not act on a violation right away, we do not give up our right to act on it later.
• You may not transfer your account or your rights under this agreement to anyone else without our written approval. We may transfer them, for example in a merger or acquisition, and will let you know if that happens.
• This agreement is available in Indonesian and English. If the two versions differ, the Indonesian version applies.

We may update these Terms & Conditions from time to time. For important changes, we will let you know by email or in the app. By continuing to use Postmatic after a change takes effect, you agree to the latest version. If you do not agree, you can stop using Postmatic and ask us to delete your account.